POLICIES: 

• Hours of Operation
• Holiday Schedule 2009
• Return Policy
• Damage Replacement Policy
• Discount Policy
• International Shipping Policy
• Privacy Policy

HOURS OF OPERATION:

Monday thru Thursday: 9:00AM - 5:00PM ET
Friday: 9:00AM - 1:30PM ET
Saturday and Sunday: Closed

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HOLIDAY SCHEDULE 2010:

New Year's Day	Friday, January 1st	Open 9AM - 1:30PM ET
Purim Eve	Sunday, February 28th	Closed
Purim	Monday, March 1st	Closed
Passover Eve	Monday, March 29th	Open 9AM - 1:30PM ET
Passover	Tuesday, March 30th through Tuesday, April 6th	Closed
Memorial Day	Monday, May 31th	Open 9AM - 5PM ET
Shavuos Eve	Tuesday, May 18th	Open 9AM - 1:30PM ET
Shavuos	Wednesday, May 19th through Thursday, May 20th	Closed
Independence Day	Sunday, July 4th	Closed
Tisha B'Av	Tuesday, July 20th	Closed
Labor Day	Monday, September 6th	Open 9AM - 5PM ET
Rosh Hashana Eve	Wednesday, September 8th	Open 9AM - 1:30PM ET
Rosh Hashana	Thursday, September 9th through Friday, September 10th	Closed
Yom Kippur Eve	Friday, September 17th	Open 9AM - 12PM ET
Yom Kippur	Saturday, September 18th	Closed
Succos Eve	Wednesday, September 22nd	Open 9AM - 1:30PM ET
Succos	Thursday, September 23rd through Thursday, September 30th Orders will be processed September 24th through 28th	Closed
Thanksgiving	Thursday, November 25	Open 9AM - 5PM ET
Christmas	Saturday, December 25	Closed

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RETURN POLICY:

Customer satisfaction is the corner stone of our business. Returns are a loss to us, as we do not resell returned goods, but we accept this loss to provide you with the best shopping experience possible. We don't even charge you restocking fee. So, if for whatever reason you do not wish to keep the frame you've purchased from us – you're welcome to return it to us, and we'll fully refund you, no questions asked. However, there are five conditions:

• Shipping charges are non-refundable, refund only includes the price you paid for the item itself, not the shipping costs.
• Any returns are only accepted with our RA number. Just contact us to receive it prior to shipping the frames back to us. We only do this for your convenience, as in many cases you do not need to return the frame at all, there are other, easier solutions.
• The frame must arrive to us in its original condition, including intact shrink-wrap. We ask you to exercise caution while packaging the frame, as the glass is, naturally, fragile, and, should it break on its way back to us, we would not be able to refund you.
• Every package should have a copy of our packing list; it has your order number on it, and this is the only way for us to know this package is from you, so that we know whom to credit.
• Returns are only accepted 30 days after the order date. We believe it's a fair limit, as it leaves you plenty of time to decide whether you want this frame or not. You might find it funny, but we actually do have customers contacting us eight months later, saying that they no longer wish to keep the frame.

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DAMAGE REPLACEMENT POLICY:

Glass in our frames is fragile, so it's natural that damages do happen occasionally. They're a direct loss to us and an inconvenience to you, so, obviously, we do our absolute best to avoid them, and, if such a situation does occur, to resolve the problem as quickly and smoothly as possible. If your frame turns out to be one of the rare unlucky ones, all you need to do is let us know of the problem and keep the damaged frame in all the original packaging for two business days. We'll take care of the rest: ship out a new frame to you the next business day, notify FedEx of the damage, file a claim, etc. In a few days you'll receive a new frame and will be free to dispose of the broken one in any way convenient. We strongly discourage you from returning a damaged frame to us, as this would only lead to both of us losing money. Your frame was broken by FedEx, so the loss should be their responsibility. If we follow their standard procedure, you'll receive a new frame at no further costs, and we'll receive a reimbursement.

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DISCOUNT POLICY:

If you browse other picture frame retail sites, you'll notice that our prices are much lower than market. This happens for two reasons:

• We're lucky to have good connections with manufacturers, buying directly from them, and thus receiving a good price.
• Our profit margin is not as high as other companies', as we believe in "live and let live" approach: we see no reason to charge you more than we have to in order to survive.

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INTERNATIONAL SHIPPING POLICY:

Unfortunately, we've had a number of absolutely disastrous experiences in international shipping with every possible shipping carrier: packages were delayed, lost, or damaged; charges were astronomic and unpredictable. In two instances we were charged customs and duties in the amount higher than the item price itself, and seven months after the shipment (of the packages that were damaged anyway, and we were not refunded for the loss). Thus, sadly, we have resigned to shipping to continental US only. We do receive a lot of inquiries from abroad, and have found only one way to accommodate them: we can pack your frame, charge you for the item price only, and not be responsible for whatever happens to it once it leaves our warehouse. You're welcome to arrange a pickup with a shipping carrier of your choice, settle all the shipping charges with them directly, as well as sort through any problems that might arise in transit. We hope for your understanding in this matter.

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PRIVACY POLICY:

This document outlines the types of personal information we receive and collect when you use MyFrameStore's services, as well as some of the steps we take to safeguard information. We hope this will help you make an informed decision about sharing personal information with us.

Scope:

This notice offers highlights of the full MyFrameStore Privacy Policy, which describes in detail the privacy practices that apply to MyFrameStore's products, services and website.

Personal information and other data we collect:

• MyFrameStore collects personal information when you register for a My Frame Store account or otherwise voluntarily provide such information. We may combine personal information collected from you with information from other My Frame Store services or third parties to provide a better user experience, including customizing content for you.
• MyFrameStore uses cookies and other technologies to enhance your online experience and to learn about how you use My Frame Store services in order to improve the quality of our services.
• MyFrameStore's servers automatically record information when you visit our website or use some of our products, including the URL, IP address, browser type and language, and the date and time of your request.

Uses:

• We may use personal information to provide the services you've requested, including services that display customized content and advertising.
• We do not share aggregated information with third parties outside of MyFrameStore.
• MyFrameStore processes personal information on our servers in the United States of America and in other countries. In some cases, we process personal information on a server outside your own country.

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If you did not find an answer to your question here, please don't hesitate to check our FAQ's or contact us and we'll be glad to assist you!

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